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Norasa

Shipping & delivery

Everything we list is in stock and ready for dispatch. This page explains how quickly your order leaves us, what delivery costs, and what happens if something goes wrong on the way.

Where we ship

We ship from the United Kingdom to addresses in the United Kingdom and in the European Union. You are currently viewing the European Union (EUR €) storefront; prices and delivery charges shown to you are the ones that apply to your order.

Dispatch times

All items on this website are held in stock. Orders are packed and dispatched within 2 business days of your payment clearing. Orders placed at weekends or on public holidays are dispatched on the next working day.

Delivery charges

  • United Kingdom: flat £7.99 per order.
  • European Union: flat €23.28 per order.

The charge is per order, not per item, and it is shown in your basket and again on the secure payment page before you pay. We do not offer free shipping thresholds or discount codes.

Delivery estimates

  • United Kingdom: approximately 2–3 business days after dispatch.
  • European Union: approximately 5–7 business days after dispatch.

These are estimates given to us by the carrier and are not guaranteed delivery dates. Remote areas, customs checks and busy periods can add time.

Customs, duties and taxes

Orders to the European Union are shipped from the United Kingdom. Depending on the destination country and the value of the order, import VAT, duties or a handling fee may be charged by the carrier or the local customs authority before delivery. Any such charge is payable by the recipient and is not included in the prices shown on this website. Norasa is not registered for VAT, so no VAT is added to our prices.

Packaging

Ceramics travel badly if they are packed badly. Each piece is wrapped individually and boxed with protective filling. We reuse clean packing materials where they are fit for purpose.

Tracking

Where the service we use provides tracking, we send the tracking reference to the email address you gave at checkout once your parcel has been collected.

If your parcel is damaged, late or missing

Please email support@norasa.store as soon as reasonably possible, with your order reference and photographs of the packaging and the item; your statutory rights are unaffected. We will resolve the issue with a replacement or a refund — you do not have to argue with the carrier on our behalf.

If a parcel has not arrived within 10 working days of the estimated delivery date, contact us and we will open an enquiry with the carrier.

Wrong address

We can only ship to the address entered at checkout. If you spot a mistake, email us immediately: if the order has not yet been collected we can correct it. Once it is with the carrier, a redelivery may incur a further delivery charge.

Contact

NAEIMEH AGHABABAGOLI trading as Norasa, 7A Winchester Street, London, SW1V 4PA, United Kingdom. Email support@norasa.store, telephone +44 7700180184.