Terms of sale

1. Who you are buying from

This website is operated by NAEIMEH AGHABABAGOLI trading as Norasa, 7A Winchester Street, London, SW1V 4PA, United Kingdom. You can reach us by email at support@norasa.store or by telephone on +44 7700180184. We are not registered for VAT, so no VAT is charged on our prices or shown on your receipt.

The pieces we sell are made by Norasa Studio. Each one features natural variations in tone, texture and finish, giving every item its own character.

2. How a contract is formed

Placing an order is an offer to buy. The contract is formed when we accept your order, which we do by dispatching it or by confirming dispatch to you. If we cannot fulfil an order — for example because of an error in a listing — we will tell you and refund any payment in full.

3. Products

Every item is finished by hand, so colour, glaze, texture and dimensions vary slightly between pieces. The photographs show representative examples, not the exact item you will receive. Measurements given on a product page are approximate. We publish only the specifications we can confirm.

4. Availability

Every item listed on this website is held in stock and ready for dispatch. If an item nevertheless proves to be unavailable after you order, we will contact you and refund you in full.

5. Prices and currency

Prices are shown in the currency of the storefront you are using: pounds sterling on the United Kingdom storefront and euro on the European Union storefront. Each storefront has its own fixed prices; we do not convert between currencies at checkout, and a single order is always paid in one currency. Prices include no VAT, as set out above. Delivery is charged separately at a flat €23.28 per order on this storefront.

We may change prices at any time, but a change never affects an order we have already accepted. If a price is obviously wrong and you could reasonably have recognised the error, we may cancel the order and refund you.

6. Payment

Payment is taken at checkout by Stripe, using embedded payment components displayed within our own checkout page rather than a hosted payment page. Your card details are sent directly to Stripe; we never see or store your full card details. Your order is dispatched once payment has cleared.

7. Delivery

Delivery terms, charges and estimated timescales are set out on our Shipping & delivery page and form part of these terms. Risk in the goods passes to you on delivery.

8. Cancellation and returns

Consumers may cancel and return an order within 30 days of delivery, as set out in our Returns & refunds policy, which forms part of these terms. Nothing in these terms affects your statutory rights.

9. Faulty goods

If goods are faulty, not as described, or unfit for purpose, you have legal rights to a repair, replacement or refund. Contact us and we will put it right.

10. Liability

We are responsible for foreseeable loss and damage caused by us. We are not responsible for loss that was not foreseeable, nor for business losses. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

11. Reviews

Reviews published on product pages are written by customers and are checked by a person before publication. We do not write, buy, incentivise or edit reviews, and we do not remove a review because it is critical. We may remove a review that is abusive, unlawful, or unrelated to the product.

12. Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere in the United Kingdom or in the European Union, you keep the benefit of any mandatory consumer protections of your own country.

13. Complaints

Email support@norasa.store and we will acknowledge your complaint within two working days.